When is the best time for us to visit Ha Long Bay?

Ha Long Bay is always a beautiful place to visit no matter what time of the year you travel. Northern Vietnam has four seasons unlike Southern Vietnam which has a wet and a dry season. In Ha Long Bay summer falls between May and September. There are many sunny days, but due to high humidity there are also regular rain showers. Winter runs from December to March and temperatures can drop to as low as 12°C. October through to early December is a popular time due to the pleasantly warm weather. Each season showcases Ha Long Bay’s beauty in a different light so Era Premium Cruise operates all year round to provide you with a unique cruise experience.

Can our children share our room with us?

The Ha Long Bay Management Board has strict rules about the number of people occupying each cabin. A maximum of two adults are allowed in each cabin. If children are under 12 years of age, an extra fold up bed can be provided and we also have cots available for infants. Children love our cruises and we have a lot of fun activities available for them to keep them busy while you relax. When you book your Era Premium Cruise holiday, be sure to mention that you require an extra bed or cot for your child. Era Premium Cruise makes your stay enjoyable for your whole family.

Where will Era Premium Cruise take us on Ha Long bay?

Era Premium Cruise take pleasure in introducing you to all the main sights of the Gulf of Tonkin plus so much more. The Gulf comprises of thousands of limestone karst formations protruding from the stunning azure waters of the bay. Visiting Halong Bay, travelers can explore the gateway to the Gulf of Tonkin, and see amazing caves and floating villages. Lan Ha Bay is famous for its beautiful white sand secluded beaches and Bai Tu Long Bay is best known for its pristine, magical scenery. A trip to Cat Ba Island and the National Park takes you through dense jungles and lush forests with a chance to learn the local way of life. Please check our itinerary pages for more detailed information and route maps of your cruise.

What do we need to bring on the cruise?

Firstly, depending on the season you will need to bring appropriate clothing. Please refer to our first FAQ referring to seasons in Ha Long Bay. Most of the year you will need to bring your swimwear if you like swimming and other water activities. Sunscreen and mosquito repellent are a must and you will also need a hat for protection from the sun. If you suffer from any medical condition or require prescription drugs, don’t forget to stock up before you leave home. You will definitely require a camera for some of the best pictures you will ever take. Please contact Era Premium Cruise if you would like one of our friendly operators to give you more advice. We are at your service and work hard to please.

What are the safety procedures on the cruise?

Our cruises are conducted within a strict safety code set by The Ha Long Bay Management and we happily abide by these laws to keep our guests and crew safe. Upon boarding you will be given a compulsory introduction and safety procedure briefing. Our captain and crew do daily checks on all parts of our vessel to maintain the highest possible safety standards. Our state of the art navigational and monitoring systems is constantly scrutinized. We are fully equipped with smoke and fire alarms, fire extinguishers, life jackets, life buoys and life boats. Please read our safety procedures page for more information about our safety measures.

What kind of meals will be served?

Our professional Chef and his team pride themselves on serving you a wide variety of Vietnamese and International cuisines. All of the products and ingredients we use in our kitchen are the freshest and best quality from the region. Our A La Carte menu consists of a variety of dishes and there is sure to be something for everyone’s taste. Ha Long Bay is well known for its fresh appetizing seafood and our chefs are experts at creating astounding meals with the daily catch. Our breakfast buffet offers a broad range of breakfast favorites including brewed coffee, tea and juices. We can also provide for any special dietary needs you may require. Contact our sales representative today for more information or simply add your meal requirements in the remarks section of our online reservation form.

What happens if I have to cancel my cruise?

Things happen that can cause unexpected cancellations and so we strive to be as fair as we can when these situations occur. It is very important that you read our Terms and Conditions prior to booking. You need to contact us as soon as possible when you discover you need to cancel your trip so we can negotiate the best possible outcome. Our fluent English-speaking representatives are always available to answer any queries regarding cancellations.

Can I use my electrical goods, mobile devices and computer on your cruise?

All cabins and ensuites on our cruise have Vietnamese sockets fitted. Scattered around our craft you can find additional sockets, just ask our crew where they are. Ha Long Bay offers good mobile phone access in most areas and prepaid SIM cards and recharge cards can be purchased near the wharf prior to departure. Recently the city of Ha Long Bay introduced free WIFI for the whole city, but unfortunately this is not yet available on cruise ships. If you require internet connection on your cruise, a good idea is to buy a pre-paid 3G USB in Hanoi which will provide you with connectivity throughout Vietnam.
We are elderly and are worried about accessibility on your boat and tours.
Unlike many other cruises in the area, our main vessel and excursion boat make boarding and alighting so easy. Our staff are always there to support you in any manner you need whether it be help on stairs or assistance on our day trips. There is always someone around to meet all of your requirements. If you wish you can stay on our main craft when excursions take place and enjoy a snack or a drink as you relax. Era Premium Cruise Halong Bay can help you with any special requirements or needs; just let our sales representative know at your time of booking.

Can I go on a Era Premium Cruise if I’m pregnant?

If you are pregnant we recommend you have a thorough check up with your doctor before you leave your own country. Unfortunately, if you are more than 37 weeks pregnant at the beginning of the cruise we cannot accept your booking. Please tell us when you book how many weeks pregnant you will be at the commencement of your cruise. This is so as to ensure the safety of both yourself and your beautiful baby. We will do everything to make your stay with us as comfortable and relaxing as possible and will look after you in every possible way. We have on call doctors and nurses available 24 hours a day if any unforeseen problems occur. Also please remember to ensure your insurance is up to date just in case of an emergency trip to hospital. We want the absolute best for you and your family so clear communication is the key.